Privacy Policy

  • ZetaX Co., Ltd. complies with the Personal Information Protection Act of Korea and applicable international regulations, including GDPR principles. This Privacy Policy ensures the safe management of your personal data and applies to all services provided on our website, including product management, warranty services, and customer inquiries.

1. Information We Collect

  • For product management, warranty services, and inquiries, we may collect the following information:

    Name, address, email, phone number, company name, country name
    Glove size
    Date of purchase and duration of product use
    Place of purchase

2. Purpose of Collection and Use

  • To provide product management and warranty services
    To respond to customer inquiries and provide after-sales support
    To verify purchase history and improve product quality
    To comply with legal obligations

3. Retention and Use Period

  • We retain personal information only as long as necessary for the purposes stated above, or as required by law.

    Records of contracts and withdrawals: 5 years
    Records of consumer complaints/disputes: 3 years
    Other retention periods as required by law

4. Provision of Personal Data to Third Parties

  • As a rule, ZetaX Co., Ltd. does not share personal data with third parties. Exceptions apply in the following cases:

    1. When prior consent is obtained from the customer

    2. When required by law or to comply with legal obligations

    3. When requested by authorized public institutions

    4. When necessary to protect the life, body, or property of the customer or a third party

    5. When provided in anonymized or pseudonymized form for statistics or research purposes

5. Safeguards for Personal Data

  • We adopt the following measures to protect personal information:

    Encryption of storage and transfer
    Restricted access to authorized personnel only
    Operation of advanced security systems (firewalls, intrusion detection, etc.)
    Regular audits and employee training

6. Rights of Users

  • Users have the right to:

    Access, correct, or delete their personal information
    Request suspension of processing
    Withdraw consent at any time

7. Updates to this Privacy Policy

  • This policy may be updated in accordance with changes in law or company policy. Updates will be posted on our website.